Would you like to return or exchange something? That's a pity, but of course it can happen. Everything you need to know about exchanges or returns is on our returns form.
Please enclose this document with your return shipment so that we can allocate your order. The return period is 14 days after receipt of the goods. If you do not have a printer, you can also fill out the information on the form by hand.
However, we would like to ask you to only buy items that you really want to keep and not to order randomly. We try to minimize unnecessary returns, as these pollute the environment and cause work and high costs on both sides. Please keep that in mind. If you are unsure about the sizes, we are always happy to advise you in advance by email. For almost every product there is also a note in the product text as to how it fits. ♡
Unfortunately we cannot pay for the return costs. In addition, we can only take back unworn garments in their original condition, so when trying on panties, keep on your own underneath - but that's a given. :) If the garments returned are stained, we reserve the right to refuse acceptance and/or to deduct a cleaning fee. If you have any questions, you can always send an email to email@example.com.
**For any returns from Switzerland , we ask you to fill out the customs information on your return correctly, as we cannot pick up packages from the customs office due to incomplete information from the sender.**